Terms of service

Terms of Service

Brand Name: Eara
Website: www.eara.in
Jurisdiction: Delhi
Last Updated: 23 January 2026

These Terms of Service (“Terms”) govern your access to and use of www.eara.in, including all purchases made through the website. By visiting, browsing, or placing an order on this website, you agree to be legally bound by these Terms. If you do not agree, you must not use this website.

1. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are using the website under the supervision of a parent or legal guardian

Eara reserves the right to refuse service to anyone at its sole discretion.

2. Acceptance of Terms

By placing an order on www.eara.in, you:

  • Agree to these Terms of Service

  • Agree to Eara’s Store Policies, Refund Policy, and Exchange Policy

  • Acknowledge that all policies are binding and enforceable

Failure to read the Terms does not exempt you from them.

3. Account & User Responsibility

You are responsible for:

  • Providing accurate and complete information

  • Maintaining the confidentiality of your contact and order details

Eara shall not be held responsible for issues arising from incorrect information provided by the user, including incorrect shipping address or contact details.

4. Product Information & Accuracy

Eara makes reasonable efforts to display product details accurately, including:

  • Descriptions

  • Images

  • Pricing

  • Availability

However:

  • Colors may vary due to screen or lighting differences

  • Measurements may have minor variations

  • Product availability is not guaranteed

Such variations do not qualify as defects.

5. Pricing & Order Acceptance

  • All prices are listed in INR unless stated otherwise

  • Prices may change at any time without notice

  • Eara reserves the right to cancel or refuse any order due to:

    • Pricing errors

    • Inventory limitations

    • Suspected fraud

    • Policy violations

Order confirmation does not guarantee acceptance. An order is considered accepted only after dispatch.

6. Payments

Eara operates primarily on a prepaid payment model.

If Cash on Delivery (COD) is offered:

  • A mandatory 20% advance payment is required

  • Failure to complete advance payment will result in order cancellation

Eara is not responsible for payment failures caused by third-party payment gateways.

7. Shipping & Delivery

Delivery timelines provided are estimates only.
Eara is not liable for delays caused by:

  • Courier partners

  • Natural disasters

  • Government actions

  • Unforeseen circumstances beyond control

Risk of loss passes to the customer upon successful delivery.

8. Refunds, Returns & Exchanges

Refunds are not permitted under any circumstances.

Exchanges are allowed only for size-related issues, subject to:

  • A valid unboxing video

  • Request within 2 days of delivery

  • Product passing quality inspection

Eara’s decision regarding refunds and exchanges is final and binding.

9. Intellectual Property Rights

All content on www.eara.in, including but not limited to:

  • Logos

  • Brand name

  • Designs

  • Product concepts

  • Images and text

are the exclusive property of Eara.

Unauthorized use, copying, resale, reproduction, or distribution is strictly prohibited and may result in legal action under applicable laws.

10. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes

  • Attempt fraud, chargebacks, or payment abuse

  • Submit false claims or manipulated evidence

  • Copy or exploit Eara’s content or designs

Eara reserves the right to block or ban users who violate these Terms.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Eara shall not be liable for indirect, incidental, or consequential damages

  • Liability, if any, shall be limited to the amount paid for the product

Eara is not responsible for dissatisfaction arising from personal preference.

12. Indemnification

You agree to indemnify and hold harmless Eara, its owners, employees, and partners from any claims, damages, losses, or legal expenses arising from:

  • Violation of these Terms

  • Misuse of the website

  • Fraudulent or unlawful activity

13. Force Majeure

Eara shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Lockdowns

  • Transport disruptions

  • Power or internet failures

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any dispute arising out of or related to the use of this website or purchases made shall be subject to the exclusive jurisdiction of the courts located in Delhi.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.

16. Modification of Terms

Eara reserves the right to update or modify these Terms at any time without prior notice.

Continued use of the website after changes are made constitutes acceptance of the revised Terms.

17. Contact Information

For any legal or service-related queries, contact:
📧 info@eara.in